Alex Ruben
How to Fix Aldi Mobile Not Receiving Calls: A Step-by-Step Guide
If you’re facing issues with your Aldi Mobile not receiving calls, you’re not alone. This guide will help you troubleshoot and resolve connectivity problems effectively. By following the steps outlined below, you will learn how to check your network settings, device configurations, and other crucial factors that could be affecting your calls. This comprehensive guide is designed to ensure that you never miss an important call again.
Before you begin, ensure you have your device handy and check that your Aldi Mobile account is active. Additionally, it’s helpful to know your phone’s model and software version, as the steps may vary slightly depending on these factors.
Step 1: Restart Your Network Connection
The first thing to try is restarting your network connection. This can resolve temporary connectivity issues. To do this, enable and then disable Airplane Mode:
- Swipe down from the top of your screen to access the Quick Settings or Control Center.
- Tap on the Airplane Mode icon to activate it.
- Wait for about two seconds, then tap the icon again to turn it off.
Ensure that you have sufficient signal bars displayed at the top of your screen after this process.
Step 2: Restart Your Device
If the issue persists, restart your device. Restarting can refresh your device software and clear temporary glitches. To restart your device:
- Press and hold the Power button until the power off slider appears.
- Slide to power off the device, wait for a few seconds, and then press the Power button again to turn it back on.
Step 3: Check Call Forwarding Settings
Sometimes, call forwarding may be accidentally enabled, which redirects incoming calls to voicemail. To check and disable call forwarding:
- Open the Settings app.
- Navigate to Phone and select Call Forwarding.
- Toggle the call forwarding option off.
Additionally, you can dial ##004# to reset all call forwarding settings.
Step 4: Reset Network Settings
If you’re still not receiving calls, resetting your network settings can help resolve connectivity issues. Note that this will clear saved Wi-Fi networks and Bluetooth connections:
- Go to Settings and tap General.
- Select Transfer or Reset.
- Choose Reset Network Settings and confirm by entering your passcode if prompted.
Step 5: Switch Mobile Networks
If your phone is unable to connect to the network, ensure you’re using a compatible mobile network. For example, if you’re on a 3G connection, switch to 4G or 5G if available:
- Open Settings and navigate to Cellular or Mobile Network.
- Choose Voice & Data and select either 4G or 5G.
Step 6: Test Your SIM Card in Another Handset
To determine if the issue lies with your current device or the SIM card itself, test your SIM card in another mobile phone:
- Remove the SIM card from your device.
- Insert it into a different handset and attempt to make a call.
If the SIM works in another device, the problem may be with your original phone.
Step 7: Check Your SIM Status
To ensure your SIM card is active and valid, check its status through the Aldi Mobile app:
- Log into your Aldi Mobile account.
- Review the details associated with your SIM, including the balance and expiry date of your plan.
You can also send a text with the word “BAL” to 159 to receive your balance and status update.
Step 8: Contact Customer Support
If none of the previous steps resolve the issue, it’s time to contact Aldi Mobile customer support:
- Dial 1398 from your Aldi Mobile phone for assistance.
- Customer support is available daily from 8 AM to 9 PM AEDT.
Be prepared to provide details about the troubleshooting steps you’ve already taken.
Extra Tips & Common Issues
To avoid common pitfalls, ensure that:
- Your phone’s software is updated to the latest version.
- You’re in an area with good network coverage.
- Other call blocking features are not enabled on your device.
Conclusion
By following these steps, you should be able to fix the issue of not receiving calls on your Aldi Mobile. Remember to start with the simplest solutions and work your way up to more complex ones. If problems persist, reaching out to customer support is your best option. For more troubleshooting tips, feel free to explore additional guides.
Frequently Asked Questions
Why is my Aldi Mobile not receiving calls but can make them?
This issue may be due to call forwarding settings, network issues, or problems with your SIM card. Follow the steps outlined to troubleshoot effectively.
How can I check if my SIM card is active?
You can check your SIM status through the Aldi Mobile app or by sending a balance inquiry text to 159.
What should I do if my calls are still not coming through?
If all else fails, contact Aldi Mobile customer support for further assistance. They can provide specific checks and resolve account-related issues.