Alex Ruben
How to Fix Aldi Mobile Not Receiving MMS/SMS Messages
If you’re experiencing issues with your Aldi Mobile not receiving MMS or SMS messages, you’re not alone. Many users encounter this frustrating problem, but the good news is that it’s usually fixable with a few straightforward troubleshooting steps. This guide will walk you through essential checks and fixes—from ensuring your mobile data is enabled to verifying your APN settings—so you can get your messaging back on track and stay connected.
Before starting, ensure you have access to your mobile device and that you know your Aldi Mobile account details. Familiarity with basic phone settings will be helpful, as you’ll be navigating through the settings menu. Let’s dive into the troubleshooting process!
Step 1: Restart Your Device
Restarting your device is a simple yet effective way to resolve temporary glitches. To do this, follow these steps:
- For iOS: Press and hold the Power button and either Volume button until the “slide to power off” slider appears. Slide it to turn off your device. Wait a few seconds, then press the Power button again until the Apple logo appears.
- For Android: Press and hold the Power button until the power menu appears. Tap on Restart or Reboot. If that option isn’t available, select Power Off, wait for a few seconds, then turn it back on.
Step 2: Enable Mobile Data for MMS
MMS requires mobile data to function properly. Ensure that mobile data is enabled on your device:
- For Android: Swipe down from the top of the screen to access Quick Settings. Tap on the Mobile Data icon to toggle it on.
- For iOS: Swipe down from the top-right corner to open the Control Center. Tap the Cellular Data icon to enable it. If it’s already on, try toggling it off and back on again to refresh the signal.
Step 3: Check Your APN Settings
Incorrect APN (Access Point Name) settings can prevent MMS from being sent or received. To verify your APN settings:
- For Android: Go to Settings, then Network & Internet. Select Mobile network > Access Point Names. Ensure your APN settings match the following:
APN: data.net
MMSC: http://mmsc.mdata.net
MMS Proxy: 10.1.1.180
MMS Port: 80Step 4: Check Signal Strength
A weak signal can disrupt your ability to send or receive messages. Check your signal strength by looking at the signal bars on your device. If your signal is weak, try moving to a different location or check the Aldi Mobile coverage map for your area.
Step 5: Verify File Size Limits for MMS
MMS messages have a file size limit, typically around 2 MB. If the files being sent exceed this limit, they may not be delivered. Ask the sender to check the file size and compress it if necessary. You can check the file size on:
- Android: Open the file in your Gallery or File Manager, then tap on Details.
- iOS: Open the file in Photos, then tap the Info button to see the file size.
Step 6: Reset Network Settings
If the previous steps don’t resolve the issue, resetting your network settings can help clear any misconfigurations:
- For iOS: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Enter your passcode if prompted.
- For Android: Open Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
Step 7: Test Your SIM Card in Another Device
To rule out any device-specific issues, insert your SIM card into another phone. If it works on the other device, the issue could be with your original handset.
Step 8: Check Your Plan Credit and Expiry
Ensure that your Aldi Mobile plan is active and that you have sufficient credit to send and receive MMS messages. You can check your balance by sending a text with the word balance to 590.
Step 9: Disable iMessage (For Former iPhone Users)
If you’ve switched from iPhone to Android, make sure to deregister iMessage to ensure messages are not being routed incorrectly. To do this:
- On your iPhone, go to Settings > Messages and toggle off iMessage.
- Alternatively, visit the Apple Deregister iMessage page and follow the instructions to deregister your number.
Step 10: Contact Customer Support
If none of the above steps resolve your issue, reach out to Aldi Mobile Customer Support. Be ready to provide details about the messages you’re having trouble with, including the time, date, and recipient number.
Extra Tips & Common Issues
Common problems often arise due to incorrect APN settings or expired plans. Always double-check your settings and make sure your plan is up to date. If you continue to experience issues, consider resetting your device to factory settings as a last resort, but ensure you back up your data first.
Frequently Asked Questions
Why am I not receiving MMS on my Aldi Mobile?
This could be due to incorrect APN settings, disabled mobile data, or weak signal strength. Follow the troubleshooting steps outlined above to identify the cause.
How do I check if my Aldi Mobile plan is active?
You can check your plan status and credit by sending the word balance to 590 from your Aldi Mobile phone.
What should I do if my messages are still not sending?
If you’ve tried all troubleshooting steps and are still facing issues, contacting Aldi Mobile customer support is recommended for further assistance.