How to Fix Amazon Prime Video Subtitles Issues in 2025

If you’re experiencing issues with subtitles on Amazon Prime Video, such as delays, missing captions, out-of-sync text, or incorrect language displays, this guide is designed for you. We will walk you through troubleshooting steps that will help you adjust your subtitle settings, enable closed captions, sync subtitles, and resolve any glitches. Whether you’re using a PC, mobile device, Firestick, Smart TV, or gaming console, follow this comprehensive guide to restore your viewing experience.

Before you dive into the troubleshooting steps, ensure that you have the latest version of the Amazon Prime Video app installed on your device. This guide covers various platforms, so be prepared to navigate through your specific device settings to effectively resolve subtitle issues.

Step 1: Launch the Amazon Prime Video App

Start by launching the Amazon Prime Video app on your device. Make sure you are logged into your account. If you are not logged in, enter your credentials to access your library of content. This is essential as subtitle options are tied to your account settings.

Step 2: Play a Video

Select any video to play. This step is critical because subtitle settings can only be adjusted while the content is streaming. Once the video starts, you will be able to access the subtitle settings.

Step 3: Access Subtitle Options

While the video is playing, tap on the screen to bring up the on-screen controls. In the top right corner, you will see a text icon (usually resembling a speech bubble or “CC”). Tap on this icon to open the subtitles menu.

Step 4: Enable Subtitles

In the subtitles menu, you may find that subtitles are turned off by default. You must select a language from the available options. For example, if you want English subtitles, tap on “English” to enable them. Once selected, close the menu and return to your video. The subtitles should now be visible on the screen.

Step 5: Log Out and Back In

If subtitles are still not appearing correctly, try logging out of your Amazon Prime Video account and then logging back in. This can reset any temporary glitches that might be causing the issue. To do this, navigate to the account settings within the app and select the logout option. After logging out, sign back in using your credentials.

Step 6: Clear App Cache (For Mobile Devices)

If you are using a mobile device, caching issues might affect subtitle functionality. To clear the app cache, go to your device’s settings, find the Prime Video app in your app list, and access the app info page. Scroll down to the storage section and tap on “Clear Cache.” This action will remove any corrupted data that could be interfering with subtitle performance.

Step 7: Check for Updates

Ensure that your Amazon Prime Video app is updated to the latest version. An outdated app may lack important fixes and features that enhance performance, including subtitle functionality. Visit your device’s app store to check for updates and install any available patches.

Extra Tips & Common Issues

While following the above steps, remember the following tips:

Check your internet connection. A slow or unstable connection can affect subtitle loading.
Try watching a different video. Sometimes, subtitle issues can be specific to certain titles.
If you are using a Smart TV or Firestick, ensure that the device’s firmware is up to date.

Conclusion

By following these steps, you should be able to resolve most issues related to subtitles on Amazon Prime Video. Whether you encountered delayed subtitles, missing captions, or synchronization problems, these troubleshooting methods are designed to enhance your viewing experience. If you continue to face difficulties, consider reaching out to Amazon’s customer support for further assistance.

Frequently Asked Questions

Why are my subtitles still not showing after following the steps?

If subtitles are still not appearing, it may be due to regional restrictions on certain content. Check if the title has subtitles available in your selected language.

Can I customize subtitle appearance on Amazon Prime Video?

Yes, Amazon Prime Video allows users to customize subtitle appearance through the accessibility settings. You can adjust the font size, color, and background to enhance visibility.

What should I do if I keep experiencing subtitle issues on all videos?

If subtitle issues persist across all videos, it may be helpful to uninstall and reinstall the app or check for device-specific settings that may affect playback.