📅 April 4, 2025

How To

Alex Ruben

How to Fix DXGI_ERROR_DEVICE_REMOVED and DXGI_ERROR_DEVICE_HUNG in The Last of Us Part II Remastered on PC

If you’re encountering the DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG errors while trying to play The Last of Us Part II Remastered on your PC, you’re not alone. These issues can be frustrating, often caused by graphics driver problems, software conflicts, or insufficient system resources. This guide provides a comprehensive step-by-step approach to resolve these errors, enabling you to enjoy your gaming experience without interruptions.

Before you begin, ensure your system meets the game’s minimum requirements and that you have administrator access to make necessary changes. You may need to update your graphics drivers, adjust system settings, or uninstall and reinstall game files. In some cases, specific software and hardware configurations may need adjustments, so be prepared to follow through on all steps outlined below.

Step 1: Install the Latest AMD Adrenalin Edition Update

Start by installing the AMD Adrenalin Edition 25.3.2 Optional Update. This update can resolve compatibility issues and improve performance. To do this:

Open your web browser and search for “AMD Adrenalin Edition 25.3.2 Optional Update.”
Navigate to the AMD website and locate the download section for the update.
Download the update and run the installer.
Follow the on-screen instructions to complete the installation and restart your computer afterward.

Step 2: Install Required Runtime Files

Next, you need to install the install_pspc_sdk_runtime files:

Go to the game installation folder.
Right-click on the game executable and select Manage, then click on Browse Local Files.
Locate and run PsPcSdkRuntimeInstaller as an administrator.
Follow the prompts to complete the installation.

Step 3: Verify Game Files on Steam

It’s crucial to ensure that your game files are intact. To verify your game files:

Open Steam and navigate to your library.
Right-click on The Last of Us Part II Remastered and select Properties.
Go to the Local Files tab and click on Verify Integrity of Game Files.

Step 4: Configure Antivirus Settings

Your antivirus software may interfere with the game. To fix this:

Add the game executable to your Malwarebytes or other antivirus software exceptions.
Consider disabling the antivirus temporarily before launching the game, but remember to enable it afterward.
If you use Windows Security, go to Privacy & Security settings, click on Windows Security, and manage ransomware protection to allow the game executable.

Step 5: Launch the Game Properly

Make sure to launch the game correctly to avoid errors:

Navigate back to the game installation folder.
Right-click the game executable and select Run as Administrator.
Try launching the game in compatibility mode by right-clicking the executable, going to Properties, and selecting the Compatibility tab.

Step 6: Adjust Game Settings If It Launches

If you manage to launch the game, immediately adjust the graphics settings:

Turn off Frame Generation, Nvidia Reflex Low Latency, and Dynamic Resolution Scaling.

Step 7: Perform a Clean Installation of Graphics Drivers

To ensure your graphics drivers are functioning correctly, perform a clean installation:

For Nvidia users, go to the Nvidia website to download the latest drivers.
For AMD users, visit the AMD support page.
Run the downloaded installer and select the custom installation option, making sure to check the box for Clean Installation.
Restart your system after the installation.

Step 8: Ensure You Are Using the Dedicated Graphics Card

Make sure your game is running on the dedicated GPU:

Type Graphics Settings in the Windows search box.
Add the game executable and set the GPU preference to High Performance.

Step 9: Update Windows

Ensure your operating system is up to date:

Open Settings and navigate to Windows Update.
Click Check for Updates and install any available updates.

Step 10: Install Visual C++ Redistributables

Install the necessary Visual C++ files:

Visit the Microsoft Visual C++ Redistributable page.
Download and install both x86 and x64 versions of the redistributables.

Step 11: Disconnect External Devices

Sometimes peripherals can cause issues. Disconnect unnecessary devices:

Unplug devices like HOTAS, wheels, pedals, and any additional USB devices.
Close third-party applications such as Razer Synapse, MSI Dragon Center, and any overlays like Discord or GeForce Experience.

Step 12: Increase Virtual Memory

Adjust your virtual memory settings for better performance:

Open Advanced System Settings.
In the Advanced tab, click on Change under the Virtual Memory section.
Uncheck Automatically manage paging file size for all drives.
Select your drive and set the initial size to 1.5 x Total RAM and maximum size to 3 x Total RAM.

Step 13: Update BIOS

Finally, ensure your BIOS is up to date to eliminate compatibility issues:

Visit your motherboard manufacturer’s website to find BIOS updates specific to your model.
Follow their instructions carefully to update.

Step 14: Reinstall the Game

If all else fails, consider uninstalling and reinstalling the game:

Uninstall the game from your system.
Delete the game installation folder to ensure no remnants remain.
Reinstall the game, preferably on the C Drive or another SSD.

Extra Tips & Common Issues

For a smoother experience:

Always ensure your graphics drivers are updated regularly.
Monitor your system’s performance during gameplay to identify potential issues.
Keep your system free from unnecessary software that may cause conflicts.

By following these steps, you should be able to resolve the DXGI_ERROR_DEVICE_REMOVED and DXGI_ERROR_DEVICE_HUNG issues and enjoy The Last of Us Part II Remastered smoothly.

Frequently Asked Questions

What causes the DXGI_ERROR_DEVICE_REMOVED error?

This error typically arises from issues with graphics drivers, hardware problems, or conflicts with other software.

How can I check if my graphics drivers are up to date?

You can check for updates by visiting the NVIDIA or AMD website, or through the Graphics Settings on your PC.

Will reinstalling the game solve the errors?

Reinstalling the game can often resolve persistent issues by ensuring all files are intact and up to date.