How to Fix the Error: “The License Manager Is Not Functioning or Is Improperly Installed” in AutoCAD and Revit

Facing the error “The License Manager Is Not Functioning or Is Improperly Installed” when launching AutoCAD or Revit can be frustrating. This issue can prevent you from accessing your software and is linked to authentication problems with the licensing service. In this guide, you’ll learn step-by-step how to troubleshoot and resolve this error across all versions of Windows, including Windows 11, 10, 8, and 7.

Step 1: Verify Product Registration

The first step in resolving this issue is to check if your AutoCAD or Revit product is properly registered. This is crucial because unregistered products may not communicate effectively with the license manager. To ensure proper registration:

Open the Autodesk software you are having trouble with.
Navigate to the Help menu and select About to view product information.
Check for any prompts indicating that the product has not been registered. If it indicates that registration is pending, proceed to register your product through the Autodesk website.

Step 2: Reinstall the License Manager

If registration is not the issue, the next step is to reinstall the Autodesk License Manager. This can often rectify improper installations or misconfigurations:

Close all Autodesk applications.
Go to Control Panel and select Programs and Features.
Find Autodesk License Manager in the list. If present, uninstall it.
Visit the Autodesk website to download the latest version of the License Manager compatible with your software.
Follow the installation prompts to complete the installation.

Step 3: Run the Autodesk Licensing Service

Sometimes, the Autodesk Licensing Service may not be running, resulting in the error. You can check and start this service as follows:

Press Windows + R to open the Run dialog.
Type services.msc and hit Enter.
In the Services window, locate Autodesk Licensing Service.
Right-click on it and select Start or Restart if it’s already running.

Step 4: Clean Temporary Files

Clearing temporary files can sometimes resolve issues stemming from corrupted files:

Press Windows + R to open the Run dialog.
Type %temp% and hit Enter.
Select all files in the Temp folder and delete them (You may skip files that cannot be deleted).

Step 5: Verify Firewall and Antivirus Settings

Firewalls and antivirus software can block Autodesk applications from communicating with the licensing server. To ensure they are not causing the issue:

Open your firewall settings and allow access for the Autodesk software.
Check your antivirus settings to ensure the Autodesk License Manager is whitelisted.

Step 6: Check for Updates

Lastly, ensure that both your operating system and Autodesk software are up-to-date. Patches and updates can often fix known bugs:

Open the software and check for updates under the Help menu.
Install any updates that are available and restart your computer.

Extra Tips & Common Issues

If you encounter the “ADLSDK_STATUS_AUTH_PENDING” error during this process, it typically indicates that the licensing service is still not functioning correctly. In such cases:

Recheck the Autodesk Licensing Service to ensure it is running.
Consider uninstalling and reinstalling the entire Autodesk suite if problems persist.

Should you face additional issues, seeking assistance in user forums dedicated to Autodesk products or the Autodesk Knowledge Network can be beneficial. These resources can provide further insights and community support.

Conclusion

To summarize, resolving the licensing error in AutoCAD and Revit involves verifying registration, reinstalling the license manager, ensuring that the licensing service runs correctly, and making necessary updates. Following these steps will typically resolve the issue and get you back up and running smoothly. If challenges persist, do not hesitate to consult Autodesk support or community forums for additional help.

Frequently Asked Questions

What should I do if my software is still not functioning after following these steps?

If the software continues to prompt licensing errors, consider reaching out to Autodesk customer support for tailored assistance regarding your specific situation.

Can reinstalling the software resolve licensing issues?

Often, a complete reinstall can resolve underlying issues, especially if files became corrupted. Ensure you back up your work before proceeding with this option.

Is there a specific version of the License Manager I should download?

Always download the version of the License Manager that corresponds with the version of AutoCAD or Revit you are using to avoid compatibility issues.