Alex Ruben
How to Fix the “Hmmm Can’t Reach This Page” Error in Microsoft Edge
If you’re experiencing the frustrating “Hmmm can’t reach this page” error in Microsoft Edge, you’re not alone. This guide will walk you through a series of effective troubleshooting steps to resolve this issue swiftly. By the end of this tutorial, you will be able to navigate the web without interruptions, restoring the full functionality of your browser. Let’s dive into the solutions!
Before we start, ensure that your Microsoft Edge is updated to the latest version. You can check for updates by navigating to Settings > About Microsoft Edge. Additionally, ensure you have administrative rights on your computer as some steps will require elevated permissions.
Step 1: Clear Browsing Data
The first step in troubleshooting this error is to clear your browsing data. This can help eliminate any corrupted cache or cookies that might be causing the issue. To do this:
- Open Microsoft Edge and click on the three dots in the upper right corner to access the menu.
- Select Settings from the dropdown menu.
- Navigate to the Privacy, search, and services section.
- Scroll down to the Clear browsing data section and click on Choose what to clear.
- Select All time from the time range dropdown and ensure all boxes are checked.
- Click on Clear now to remove the data.
Step 2: Reset Microsoft Edge Settings
If clearing the browsing data does not resolve the issue, the next step is to reset Microsoft Edge to its default settings. This will remove any custom configurations that might be causing the problem. Here’s how to reset Edge:
- In the Edge Settings, go to the Reset settings section.
- Click on Restore settings to their default values.
- Confirm the action by clicking on Reset.
Step 3: Delete Edge User Data
Another potential fix involves deleting the Edge user data folder. This may resolve persistent issues with the browser. To do this:
- Press Windows + R to open the Run dialog box.
- Type
%localappdata%and hit Enter. - Navigate to the Microsoft folder and find the Edge folder.
- If you encounter any errors during deletion, open the Task Manager by pressing Ctrl + Shift + Esc and terminate any running Microsoft Edge processes.
- Try deleting the Edge folder again.
Step 4: Check Network Settings
Incorrect network settings can also lead to this error. Ensure that your network configurations are set correctly:
- Open Settings and navigate to Network & Internet.
- Click on Proxy and disable any active proxy settings.
- Search for View network connections and access the properties of your active connection.
- Double-click on Internet Protocol Version 4 (TCP/IPv4).
- Set the DNS server to
8.8.8.8(Google DNS) or1.1.1.1(Cloudflare DNS), then click OK. - Disable and re-enable your network connection to apply the changes.
Step 5: Use Command Prompt to Reset Network Settings
Resetting network settings via the Command Prompt can help resolve deeper connectivity issues. Follow these steps:
- Search for cmd in the Start menu, right-click it, and select Run as administrator.
- In the Command Prompt, enter the following commands one at a time, pressing Enter after each:
ipconfig /flushdns
netsh int ip reset
netsh winsock reset - After executing these commands, close the Command Prompt and restart your computer.
Extra Tips & Common Issues
If the problem persists, consider checking for any conflicting software, such as VPNs or antivirus programs, that might be interfering with Edge’s ability to connect to the internet. Disabling these temporarily can help identify the cause.