Alex Ruben
How to Resolve Aldi Mobile SMS and MMS Sending Issues
If you’re experiencing issues with your Aldi Mobile service not sending SMS or MMS messages, you’re not alone. This guide provides a comprehensive, step-by-step approach to help you diagnose and fix common problems that prevent messages from being sent. By following these instructions, you’ll be able to troubleshoot effectively and restore your messaging capabilities, ensuring you don’t miss important communications.
Before starting, make sure your device is charged, and you have a stable network connection. Additionally, check that your Aldi Mobile account is active and that you have sufficient credit if you are on a prepaid plan.
Step 1: Restart Your Device
The first step in troubleshooting SMS and MMS issues is to restart your device. This simple action can clear temporary glitches that might be affecting your phone’s messaging capabilities. To restart your device:
- Press and hold the Power button until the power menu appears.
- Select Restart or Power Off from the options provided.
- If you chose Power Off, wait a few seconds, then press the Power button again to turn your device back on.
Step 2: Enable Mobile Data
SMS and MMS services require mobile data to function properly, especially for sending multimedia messages. Ensure that mobile data is enabled on your device:
- For Android: Swipe down from the top of the screen to access Quick Settings. Tap the Mobile Data icon to turn it on.
- For iOS: Swipe down from the top-right corner to open the Control Center, then tap the Cellular Data icon.
Step 3: Verify APN Settings
Incorrect Access Point Name (APN) settings can prevent MMS from being sent. To verify and adjust your APN settings:
- For Android: Go to Settings > Network and Internet > Mobile Network > Access Point Names. Check that the settings match the following:
Name: Aldi MobileAPN: mmscat.net.auMMSC: http://mmscat.net.au:28003MMS Proxy: 10.1.1.180MMS Port: 80MMS Protocol: IPv4APN Type: default,mms,supl
For iOS devices, APN settings are usually configured automatically, but you can check them in Settings > Mobile Data > Mobile Data Options > Mobile Data Network.
Step 4: Check Signal Strength
Weak signal strength can disrupt the delivery of SMS and MMS messages. Ensure you are in an area with good network reception. You can check the Aldi Mobile coverage page to see if your location has coverage.
Step 5: Confirm the Recipient’s Number
Ensure that the phone number you’re sending messages to is correct and properly formatted, including the country code. If possible, send a test message to another number to verify whether the issue is with your device or the recipient’s number.
Step 6: Check File Size Limit for MMS
For multimedia messages, ensure that the file size does not exceed Aldi Mobile’s limit of 2 MB. If the file is too large, consider compressing it or reducing its size before sending.
Step 7: Verify Your Plan Credit or Expiry
For prepaid users, ensure that your account has sufficient credit. Even if you have an unlimited plan, certain features may require active credit. You can check your balance by sending an SMS with balance to 590, or by using the Aldi Mobile app.
Step 8: Disable iMessage for Former iPhone Users
If you’ve switched from an iPhone to an Android device, you should deregister iMessage to avoid issues with sending SMS. You can do this by visiting the Apple Deregister iMessage page and following the instructions.
Step 9: Contact Customer Support
If none of the above steps resolve your issue, it’s time to reach out to Aldi Mobile customer support. Provide them with details about your problem, including the time, date, and recipient’s number. You can contact them at:
- Phone: 1300 989 900
- Dial: 25334 (from your Aldi Mobile phone)
Extra Tips & Common Issues
Always ensure your device’s software is up to date, as updates can resolve underlying issues affecting messaging services. Additionally, consider testing your SIM card in another device to rule out hardware problems. If issues persist, there may be network outages or maintenance affecting service in your area.
Frequently Asked Questions
What should I do if my messages still won’t send?
If your messages are still not sending after following these steps, check for any network outages or consider resetting your network settings.
How can I reset my network settings?
On Android, go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. On iOS, go to Settings > General > Reset > Reset Network Settings.
Can I send MMS without mobile data?
No, mobile data must be enabled to send MMS messages, as they require data for transmission.