Alex Ruben
How to Resolve the Helix Store Error Code [ANIMUS-10-00003] in Assassin’s Creed Shadows on PC
Encountering the Helix Store Error Code [ANIMUS-10-00003] while playing Assassin’s Creed Shadows can be frustrating, particularly when it hinders your ability to access online services. This guide provides a clear, step-by-step approach to resolve this error by unlinking your Twitch account from your Ubisoft account. By following these steps, you will be able to successfully reconnect to Ubisoft’s online services and enjoy your gaming experience without further interruptions.
Before diving into the steps, ensure that you have access to your Ubisoft account credentials and that you are logged into the internet. It’s also advisable to have your game updated to the latest version to prevent incompatibility issues.
Step 1: Log into Ubisoft’s Website
Begin by navigating to the Ubisoft website. Once there, log in using your Ubisoft account credentials. This is crucial as you will need to access your account settings to make necessary changes.
Step 2: Access Your Profile Settings
After logging in, locate your profile icon at the top right corner of the page. Click on it to reveal a dropdown menu. From this menu, select Account Management. This section contains all the settings related to your Ubisoft account, including linked accounts.
Step 3: Navigate to Account Information
In the Account Management section, scroll down to find Account Information. Here, you will see a subsection labeled Linked Accounts. This is where you can manage any external accounts connected to your Ubisoft account, including Twitch.
Step 4: Unlink Your Twitch Account
Within the Linked Accounts section, you will notice that your Twitch account is linked. To resolve the error, you need to unlink this account. Click on the unlink option next to your Twitch account. A prompt will appear asking for confirmation. It’s important to read this prompt carefully, as unlinking your Twitch account will mean losing access to Twitch as a fast authentication option and any exclusive content that was unlocked through your Ubisoft account.
If you agree to the terms, check the box confirming this action and then click on the Unlink button to complete the process.
Step 5: Relaunch the Game
Once you have successfully unlinked your Twitch account, you can return to Assassin’s Creed Shadows and launch the game once again. Check to see if the error persists. In most cases, this process will resolve the Helix Store Error Code [ANIMUS-10-00003].
Step 6: Re-linking Accounts (If Desired)
If you wish to link your Twitch account again in the future, you can always do so by returning to the Linked Accounts section in your Ubisoft account settings and following the prompts to reconnect your Twitch account.
Extra Tips & Common Issues
While following this guide, ensure that you have a stable internet connection, as connectivity issues can also lead to errors. If you encounter any difficulties during the unlinking process, double-check that you are logged into the correct Ubisoft account and that you are navigating the settings correctly. Additionally, consider clearing your browser’s cache, as this can sometimes resolve issues related to account changes.
In case the error persists even after unlinking your Twitch account, it may be worth checking Ubisoft’s support page for further troubleshooting steps or contacting their customer service for assistance.
Frequently Asked Questions
What is Error Code [ANIMUS-10-00003]?
Error Code [ANIMUS-10-00003] typically indicates a communication issue between your game and Ubisoft’s online services, often related to linked accounts or connectivity problems.
Can I link my Twitch account again after unlinking?
Yes, you can re-link your Twitch account at any time through the Linked Accounts section in your Ubisoft account settings.
What should I do if the error persists?
If you continue to experience the error after following all the steps, check for any game updates, ensure that your internet connection is stable, and consider reaching out to Ubisoft support for additional help.