How to Resolve the “Not Provisioned for Voice” Error on Aldi Mobile

If you are experiencing the “Not Provisioned for Voice” error on your Aldi Mobile device, you’re not alone. This issue can prevent you from making calls and using voice services, leading to frustration. Fortunately, there are several steps you can take to resolve this problem effectively. In this guide, we will walk you through checking your account status, ensuring your device is compatible, and resetting your network settings. By the end of this tutorial, you will be able to restore your voice services and get back to making calls with ease.

Step 1: Verify 3G Shutdown Impact

Older devices may not support Aldi Mobile’s updated 4G and 5G networks, particularly after the shutdown of 3G services. To ensure your device is compatible:

Visit the Aldi Mobile Device Check Page.
Input the first eight digits of your device’s IMEI number and complete the captcha to check compatibility.
If your device is not compatible, consider upgrading to a 4G or 5G capable device.

Step 2: Confirm Carrier Unlock Status

If your device was previously locked to another network, it must be unlocked to function with Aldi Mobile. Follow these steps:

Go to Settings, then General, and select About.
Look for the option labeled Carrier Lock. If it states “No SIM restrictions,” your device is unlocked.
If your device is still locked, you will need to contact your previous carrier for unlocking instructions.

Step 3: Be Patient During Activation Processing

For new Aldi Mobile users, the activation process can take time. Typically, it takes about 1 hour but can extend up to 4 hours or longer in rare cases. If you are porting your number, it may take 24 to 48 hours. Ensure your old SIM remains active until the new activation is confirmed via email.

Step 4: Restart Your Device

A simple restart can often resolve temporary issues. Here’s how to restart your device:

Switch off your device completely.
Wait for about 10 seconds and turn it back on.
For Android devices, you may need to press the Power button and the Volume button simultaneously to restart.

Step 5: Ensure Accurate ID Details During Activation

When activating your SIM, make sure that all details entered match your identification documents precisely. Incorrect information can cause verification failures. Double-check all entries, including your name and other personal details.

Step 6: Retry Activation if Needed

If your activation was unsuccessful, revisit the Aldi Mobile activation page, ensure all details are correct, and re-submit your information. Follow the on-screen instructions carefully, selecting your number type based on whether you are keeping your current number or getting a new one.

Step 7: Contact Aldi Mobile Customer Support

If you have tried all the above steps and are still experiencing issues, it may be time to reach out to Aldi Mobile customer support. You can contact them at 1300 989 000 for further assistance. They can help troubleshoot your issue directly.

Extra Tips & Common Issues

Here are a few additional tips that can help you avoid common pitfalls:

Always keep your old SIM active until the new one is fully operational.
If you are changing networks, ensure that all settings are configured correctly in Settings > Connections > Mobile Networks.
Regularly check for software updates that may improve device performance and compatibility.

By following these steps, you should be able to successfully resolve the “Not Provisioned for Voice” error and enjoy seamless voice services on your Aldi Mobile plan.

Frequently Asked Questions

What does “Not Provisioned for Voice” mean?

This error typically indicates that your SIM card is not activated for voice services, which can be due to several reasons including device compatibility and activation issues.

How long does activation take for Aldi Mobile?

Activation usually takes about 1 hour, but it can extend to 4 hours or longer in some cases, especially if porting an existing number.

What should I do if my SIM is still not working after following these steps?

If your SIM card is still not operational, contact Aldi Mobile customer support for personalized assistance and troubleshooting.