Alex Ruben
How to Resolve Unauthorized Request Errors on Crunchyroll
If you’re experiencing the “Unauthorized Request” error while trying to access Crunchyroll, you’re not alone. This common issue can stem from various causes, including login problems, account issues, or app glitches. This comprehensive guide will walk you through the necessary steps to resolve the error effectively. By following these instructions, you can regain access to your favorite anime content on Crunchyroll with ease.
Before diving into the solutions, ensure you have the Crunchyroll app installed on your device and that you’re connected to a stable internet connection. This guide applies to both iOS and Android devices, so regardless of your platform, you’ll find these instructions helpful.
Step 1: Verify Your Login Credentials
First, ensure you are logged into your Crunchyroll account with the correct credentials. If you are logged out or have previously entered the wrong password, you may encounter the “Unauthorized Request” error. To check your login status:
- Open the Crunchyroll app on your device.
- Confirm that you are logged in. If not, log in using your valid account details.
Step 2: Log Out and Log Back In
If you’re logged in but still facing issues, try logging out and then logging back in. This action can refresh your session and potentially resolve the error:
- Go to your account settings within the app.
- Select the option to log out.
- Once logged out, enter your login details again to sign back in.
Step 3: Check Your Internet Connection
A stable internet connection is crucial for streaming services. If your internet is unstable, it can lead to errors. To ensure your connection is working:
- Check other apps or websites to confirm your internet is functional.
- If issues persist, consider restarting your router or switching to a different network.
Step 4: Verify Your Subscription Status
Next, confirm that your Crunchyroll subscription is active. An expired subscription can also trigger the “Unauthorized Request” error:
- Navigate to the Settings section in the app.
- Check your subscription details to ensure it is active and there are no payment issues.
Step 5: Clear App Cache and Data
Clearing the app’s cache can resolve issues caused by corrupted data. Here’s how to do it:
- Tap and hold the Crunchyroll app icon on your device.
- Select the Information icon.
- Scroll down to the Storage section.
- Tap on the Clear Cache option. This will erase any temporary files that might be causing the error.
Step 6: Update Your Crunchyroll App
Using an outdated version of the app can lead to compatibility issues. Ensure you have the latest version installed:
- Open the Play Store (for Android) or App Store (for iOS).
- Search for “Crunchyroll” in the app store.
- If an Update button appears instead of Open, tap it to update the app to the latest version.
Step 7: Disable VPN or Proxy Services
If you are using a VPN or proxy server, these can interfere with your connection to Crunchyroll’s servers. Disable any VPN or proxy settings and try accessing the app again.
Extra Tips & Common Issues
Here are a few additional tips to help you troubleshoot:
- Ensure that your device’s operating system is up to date.
- Reboot your device after performing the above steps to ensure changes take effect.
- If you continue to face issues, check Crunchyroll’s official social media or status page to see if there are any ongoing server outages.
Conclusion
By following these steps, you should be able to resolve the “Unauthorized Request” error on Crunchyroll and continue enjoying your favorite anime streams. If you encounter any further issues, consider reaching out to Crunchyroll’s support for additional assistance.
Frequently Asked Questions
What should I do if I forget my password?
If you forget your password, use the “Forgot Password?” link on the login page to reset it. Follow the prompts to receive a password reset email.
Can I access Crunchyroll without a subscription?
Yes, Crunchyroll offers free access to some content with ads. However, a subscription is required for ad-free viewing and access to the complete library.
What devices are compatible with the Crunchyroll app?
The Crunchyroll app is available on various platforms, including Android, iOS, Windows, and Smart TVs. Ensure you are using a compatible device for the best experience.